Fern Ruelas VIP

We’ll pay for a new delivery if you don’t get your goods for whatever reason.

Shipping Time and Handling

• Processing Time: 3–5 working days
• Our delivery time frame is 7 – 12 business days. Please do not worry if your tracking number has been slow in getting updates as this largely depends on the carriers.
  If your tracking number has not been updated for over 30 days, kindly contact our team to request a refund for your purchase. For remote places, the shipping time might take a little longer.
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Shipping Policy

• The tracking number will be sent through email and SMS.
• If you don’t have the right shipping information, you’re accountable for it.
• The shipping company’s website may not update your tracking information for up to five days.
• Customs may hold up packages in some countries.